We understands how uncertain things are right now. We are continuing to provide peace of mind to pet parents in our service areas. We are working with local and state law enforcement as well as hospitals and clinics to make sure we can provide support for anyone who needs to work (whether that is in or out of the home.)
Cancellations for trips due to the COVID 19 will be credited to your account. We have made temporary adjustments to our cancellation policy. If you have a trip coming up that gets cancelled, don’t forget to cancel it in the portal so we don’t show up and startle you.
We have heard from many of our clients that working from home poses many challenges. The main one is finding the time to walk their dog(s) while holding down their daily work load plus jumping from one Zoom meeting to the next. Side walk and door step pick ups are also done for any client who would like to have their pet service, but do not wish to have someone come into their home. If you find that you are in need of our services, simply place a request in your client portal. If you need a pet errand to get supplies or a pet taxi to get your pet to the vet or groomer, you may also schedule this in the client portal.
If you would like to support us as a small business, but do not need service, please feel free to do any of the following:
- Buy gift certificates or walk packages that can be used in the next year in your client portal.
- Give us a written rave review on Google, Yelp, Facebook, Thumbtack or Bring Fido.
- Follow Winter Park Pet Concierge on Instagram and Facebook. Share our posts if you like them.
Emergency pet care in case you get sick. Anytime you are ill and either cannot return home from a trip or end up in the hospital and need last minute, emergency pet care, we are here for you. Someone just needs to get in touch with us to begin services until you are well or until someone else can step in. If you know someone who might be worried about this and is not our client, please let them know we are always accepting new clients.
A meet and greet is currently done on a case by case basis. Sidewalk and door step meet and greets are becoming the norm (to reduce unnecessary risk/exposure) so that our clients have someone in place in case they become ill. New clients will have to complete our online registration process so we have the proper information for their pets and their homes.
For those of you that are on the front line: doctors, nurses, EMTs, law enforcement, fire fighters, grocery store clerks, pharmacists, techs and the many I have not mentioned, please stay safe. Know that we are here to help get our community through this difficult time.